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Terms and conditions

/Terms and conditions
Terms and conditions 2018-06-29T15:57:36+00:00
1) INTRODUCTION
These are the terms of all the services provided by Urban Safari Srl. You need to accept them to make a reservation and take part to our activities. These terms are addressed to all the people related to the reservation. With “you” we mean all the people related to the reservation and the acceptation of these terms will be effective for all of them.
Full details of Urban Safari Srl:

Registered office: Via P. Panzeri, 5 – 20123 Milano – Italy
Tel.: +39 02 45490959
Fax: +39 02 45490865
Email: mail@urbansafaritour.it
P. Iva: 07932590966
N° REA: 1991612

2) OUR SERVICES
Urban Safari proposes a complete catalogue of themed itineraries tailored to suit your needs and tastes as closely as possible. Group or personal tours are led by registered professional guides who are all are speakers of one or more foreign languages and have cultivated a passion and a specific background in the arts, architecture, design, music or gastronomy.
The tour program includes an agreed pick-up point, walking trips or tram rides and, where indicated in the program, also by a private vehicle. A break for refreshments will be scheduled during and after the tour (lunch, afternoon tea or an aperitif). Food and drink expenses are not included in the admission price.
On the conclusion of each visit, participants will receive by email (upon prior request and written permission) a souvenir photograph snapped by our guides during the safari.

3) BOOKING TERMS
a) reservation
Online Reservations can only be made with a valid credit card. Your credit card will be charged immediately when making the reservation. A confirmation voucher will be e-mailed within 48 hours of online bookings, subject to availability. Participants will be requested to show a printout of their e-mailed confirmation voucher.

b) contact information
For any needs related to your reservation, you can contact Urban Safari Srl. by these information.
mailing address: Via P. Panzeri, 5 – 20123 Milan – Italy
e-mail: mail@urbansafaritour.it
Phone: +39 02 45490959

c) fares and prices
All fares and prices quoted are subject to availability. Prices are subject to change until full payment is received and voucher(s) are issued. Prices that are quoted include all taxes and fees unless Urban Safari advises otherwise. Prices apply to all participants without distinction, unless otherwise stated. On your credit card statement it will show as URBAN SAFARI SRL. If you do not want to use our payment system or do not own a credit card, you can always contact us directly.
Fares and prices are related to a specific service of ours. To avoid any misunderstanding, the precise name of the chosen service will appear on your voucher. Fares and prices are expressed only in Euro. Currency conversion will depend on the policies of your credit card provider.

d) voucher and receipt
After making the reservation and payment of the booking, you will receive a printable voucher which states: your name(s), departure time(s), departure point and transaction number.
Your reservation is then guaranteed. Your voucher serves as proof for the services booked by you and also as receipt. If you are unable to print he voucher, you can even show it on your laptop, tablet or cellphone. If you do not bring your voucher to the departure point but only your confirmation number written on the voucher it will not be valid and you will not be refunded.
We kindly request you to carefully check the dates on your voucher and to contact us immediately if these are not correct.

e) availability and tour departure
The tours are subject to availability and can be withdrawn without notice. Tour is confirmed when payment is received. Tours will take place regardless of weather conditions but routes are subject to variations on account of adverse circumstances due to traffic or public transport.
Participants are requested to arrive at the pick-up point at least 15 minutes prior to the beginning of the tour with their e-mailed confirmation voucher.

f) cancellation policy
In case of cancellation more than a week in advance, you will pay only administration costs; that is mean that you will pay 15% of the total amount.
In case of cancellation between a week and 48 hours prior to departure time, you will pay 50% of the total amount.
In case of cancellation less than 48 hours prior to departure time, you will pay 100% of the total amount.
No show: no refund.

4) INTELLECTUAL PROPERTY
You are aware that during the tour the Urban Safari staff will take pictures and videos and, by accepting this terms, you declare to agree with being subject of these pictures and videos. These content will be collected as archive material by Urban Safari and given only to the persons who take part to the same tour or activity. You acknowledge that these content are copyright of Urban Safari and that Urban Safari might set a price to give you a copy of them.

|__| If you click here, you give Urban Safari permission to use these content for promotional purposes (for instance, on its website and on its social media) and you grant Urban Safari a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use these content; this includes the publication in online platforms such as Facebook, Instagram, Flickr, GooglePlus, Picasa, Twitter, Instagram (and other similar platforms).

5) LIABILITY
Urban Safari acts only as an organizer for the passengers in all functions pertaining to tours services and assumes no liability for injury, loss, damage, accident, delay or inconveniences which may occur either by reason of defect, or as acts of government or other civil authorities (war, civil disturbances, strikes, etc.) or from any cause beyond Urban Safari control. Urban Safari reserve the right to vary itineraries in order to improve each tour, to the tour members’ enjoyment and advantage.

URBAN SAFARI SRL HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND THEY HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY. EXCEPT IN RELATION TO LIABILITY FOR DEATH OR PERSONAL INJURY, FOR WHICH NO LIMIT APPLIES, URBAN SAFARI SRL AND/OR ITS SUPPLIERS SHALL BE LIABLE FOR DIRECT LOSS ARISING OUT OF THE USE OF THIS WEB SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, ONLY UP TO A MAXIMUM OF THE TOTAL VALUE OF THE TRANSACTION UNDER WHICH THE CLAIM ARISES FOR ANY ONE EVENT OR SERIES OF CONNECTED EVENTS. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.

6) PRIVACY STATEMENT

Privacy Policy

7) COOKIE STATEMENT

Cookie Policy